Name Of The Company : Amazon Development Centre (India) Pvt. Ltd.
Job Designation : Seller Support - International Email Support
Experience : 1 to 3 yrs
Education : Any Graduate
Location : Bangalore
Required Candidate Skills :
One or more years experience in customer service preferred.
Basic computer skills & knowledge of the Internet required
Advanced computer skills using a variety of programs highly desired
24/7/365 availability, including willingness to work on weekends, and outside of
the "standard" work day
Should be willing to work in Night Shifts
Excellent Internet Navigation Skills
Basic Typing/Keyboarding skills
Proficiency in Microsoft Outlook and working knowledge of MS Office applications
Experience working under pressure in a high-volume processing environment and
consistently meeting standards for productivity and quality
Significant email and online customer service experience preferred
Job Description :
Demonstrates clear and polite written and oral communication.
Escalates sellers issues appropriately and correctly. Demonstrates timely
accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a
positive light.
Demonstrates knowledge and use of departmental resources, policies and
procedures.
Answers messages in authorized email queues as directed by Workflow and
Supervisor.
Understands and correctly uses all available tools.
Maintains acceptable email handle time, while remaining friendly and
informative.
Maintains productivity (currently measured in Contacts per Hour CPH) at or above
published standard for skill group.
Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at
or below published standard for skill group.
Logs in on time; logs out not before the end of scheduled shift.
Staffs entire phone shift and "aux codes" correctly for all breaks, meals,
meetings and events.
Actively seeks solutions and identifies trends to appropriate personnel
including possible solutions or suggestions.
Demonstrates appropriate sense of urgency for email response times.
All other duties as assigned
About company :
Amazon.com strives to be Earth's most customer-centric company where people can
find and discover virtually anything they want to buy online. By giving
customers more of what they want - low prices, vast selection, and convenience -
Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Amazon's evolution from Web site to e-commerce partner to development platform
is driven by the spirit of innovation that is part of the company's DNA
Walk-in Date : 24 June 2013 - 28 June 2013
Walk-in Time : Between 11:00 AM - 2:00 PM
Walk-In Venue :
Vatika Business Centre
2nd Floor, Divyashree Chambers,
Wing A 11, Langford Town, Bangalore 25
Landmark: Next to hockey stadium
Website: www.india.amazon.com
