Walkin: HCL Technologiess looking for Freshers @ Chennai (Date: 25th June 2013)

Company Name : HCL Technologies

Company Profile : HCL is a $6.2 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today.

Company Website : www.hcltech.com

 

Experience : Freshers

Qualification : B.Tech,BCA/ B.Sc.

Location : Chennai

Salary : As Per Industry

Job Details :

Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users

Identify, evaluate and prioritize customer problems and escalations

Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

Administer and provide User account provisioning & activities

Assign work orders / incidents to appropriate support teams and follow up until closure.

Route problems to internal 2nd and 3rd level IT support staff

Escalate complex problem to appropriate support specialists

Routine maintenance updates with other IT staff and business units

Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Technical Skills / Experience/Certification requirements :

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must

Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

Ability to learn new information quickly and the willingness to do so at all times

Ability to work flexible hours from time to time to cover for other staff

Should have understanding of IT Environment and ready to learn new processes and technologies

Customer Focus

Teamwork

Technical Expertise

Interpersonal Effectiveness

Concern for Order and Quality

Knowledge of basic Networking and other technologies

Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Good to have basic understanding of Client Server Architecture, OS

CCNA/MCP/MSCAPreferred

Education requirements :

B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)

60% throughout in academics

No current backlogs

2013 Pass Out only

Hiring Process :

Grammar Test

Group Discussion

Technical Round

HR Discussion

Terms & Conditions :

Willing to sign Service agreement (As applicable)

Willing to relocate, if required

Willing to work in 24*7 environment

CTC of 1.8 L

Apply Mode : Walkin

Walkin Date : 25th June 2013.

Walk-in Time : 9 AM To 12 PM.

Walk In Venue :

PRIST UNIVERSITY,

No. 8 WEST COTT ROAD,

ROYAPETTAH, CHENNAI - 600 014.